Committed to members

AXA’s relationship with COBRA continues to strengthen as the insurer is fully committed to working with COBRA Network members and partnering for growth. As part of AXA’s proposition, COBRA members have access to a wide range of competitive products and dedicated Underwriting contacts.

About AXA

AXA is one of the largest chartered insurers in the UK with the commercial lines arm of the business controlling over £1bn GWP. AXA believes in putting the customer first, delivering comprehensive products and an efficient and truly transparent service. AXA Insurance was the first insurer to be awarded the ‘exceptional’ rating from Investor in Customer (IIC) across both Commercial and Personal lines business.

Key Products and Services

AXA Vantage – AXA understands that when you write your client’s mid-market business, you need more from your insurer than just a good product at a competitive price – read more under Products.

Connect eTrade – AXA’s Connect eTrade range provides a suite of SME products that are designed to be traded digitally, offering you fast, comprehensive cover, at the touch of a button – read more under Products.

Claims Excellence and Transparency

AXA is absolutely confident in its award-winning claims service.  COBRA Members can expect a fast, efficient and transparent claims service if one of your clients’ needs to make a claim.  Our service benefits include:

  • AXA’s award-winning ‘One & Done’ initiative – which means that with the relevant information at notification, AXA will settle claims within 24 hours.
  • AXA’s market-leading and award-winning ‘Making Claims Clear’ initiative provides you with access to a suite of guides to make its Claims service as transparent as possible for you and your customers.
  • Your dedicated Claims Relationship Manager will ensure the smooth-running of the account. They will hold quarterly review meetings to discuss risk advice, claims trends and performance.
  • AXA provides you 24hr/365 days a year access to claims assistance.
  • eServe is AXA’s online claims tracking tool, which allows you to see how your customer’s claim is going, as it’s going.
  • Traditionally claims payments go via the traditional BACS process which may take a few days for the money to reach the customer's account, but with AXA's Faster Payment functionality this will be reduced to just two hours for some claims.
  • With Feefo we are now providing the ability for your customers to publicly post online their rating and comments about the service and experience they received from AXA when making a claim – as we’re committed to truly being transparent.

AXA Vantage – Mid-market

AXA has shaped its mid-market proposition to offer a ‘menu of services’, designed for cases with premiums between £10,000 and £100,000, which can be tailored for each case and each broker.

AXA has produced nine sector-specific guides, which provide valuable sector specific information including market insight, a clearly defined risk appetite, detail on its award-winning transparent Claims service and market-leading Risk Management service.

Our mid-market Vantage sectors include:

  • Construction
  • Hotels, Hospitality and Leisure
  • Manufacturing
  • Motor Fleet
  • Motor Trade
  • Real Estate
  • Services industry
  • Transport, Distribution and Logistics
  • Wholesale and Retail

For more information about AXA Vantage and to view the sector specific guides, click here

AXA has also launched a new mobile app for AXA Vantage, which delivers tailored industry specific news, insurance trade news and AXA updates all to your fingertips! Find out more here.

For all enquiries relating to AXA Vantage, click here to find your local contact.

Connect eTrade

With over 56,000 customers in the UK, AXA believes it has proven expertise and experience to support your trading needs.  AXA currently has eight products live – click each product for more information:

Login to the Connect Extranet to instantly:

  • Quote and buy digital products
  • Amend or review a policy
  • Access policy documentation
  • Live Chat with one of our digital underwriters

For all enquiries about AXA’s Connect eTrade products, use these contact details:

0800 051 8001  /  [email protected]

Or you can Live Chat via the website

Amy Crouch

Strategic Relationship Manager

07775 016 226

Charlotte Harrison

COBRA Account Manager – National Trading Centre

01204 815 923